Conflicts in teams and working groups are sometimes expressed loudly and clearly, but often also more subtly and in the form of only diffusely perceptible tensions. As a responsible manager, you are then faced with the question: Should or must I intervene here and now - and in what form do I do this if necessary?

In this seminar, you will get to know a model that will help you to orientate yourself in such a decision-making situation and offer suitable intervention options for the various degrees of escalation of a conflict. Case studies from the group are used for this purpose.